We ship frequently to get your packages to you quickly! We offer air freight 3x times per week and sea freight once a week.

Yes, providing an invoice is mandatory for all packages entering Jamaica. This document is crucial for Jamaica Customs to accurately declare the contents and value of your shipment. Without an invoice, you risk significant delays at customs. Furthermore, customs officers may assign a higher value to your package, potentially increasing the duties and taxes you'll have to pay. Always ensure your invoices are clear, legible, and include itemized costs to facilitate a smooth customs clearance process.

Once your package arrives at our warehouse, it typically takes up to 24 hours (or by the end of the next business day) for the system to update. If two full days have passed and you still haven't received any notifications, please contact us immediately. Also, it's a good idea to double-check the address information you provided to the sender to ensure it was correct.

Yes, items valued over US$100 attract customs fees in Jamaica. You must pay these duties before your package can be released. We will inform you of any applicable fees. For additional information, visit: https://jca.gov.jm/business/duties-and-taxes/

Please note that when shipping TVs and other fragile items, you do so at your own risk ⛔️. We have a policy in our warehouse where we do not inspect televisions, making it difficult for us to verify if any damage occurred during transit by the carrier. However, we do provide a special wrapping service and inspection for TVs upon request, available at an extra cost. Feel free to reach out for more information.

For safety and legal reasons, we do not ship the following prohibited items: Firearms & ammunition Illegal substances Perishable food items Hazardous materials Liquids over a certain quantity

"Unknown packages" are shipments that arrive at our warehouse without your unique courier code (mailbox number) in the mailing address. It is crucial to always include all provided address details, especially your unique courier code and its corresponding number, when placing your orders. Packages missing this vital information will be categorized as 'Unknown'. To get an 'Unknown' package processed and shipped: A JMD $350 fee applies to remove the package from 'Unknown' status. You must provide the correct tracking number for the package. Please note: It may take up to 5 days to process the removal of packages from 'Unknown' status. Once updated, your package will be shipped on the next available shipment day, and you will receive an email notification when it has been dispatched.

No worries if your package arrived at our US warehouse after closing! We have a secure drop bin available for all after-hours deliveries. Just keep in mind that your package won't be uploaded to your customer portal until the next business day.

Storage Fees: After 14 days, a storage fee of $200 per day will apply. Unclaimed Packages: - If a package is left uncollected for up to a month, it will be subjected to auction to cover expenses such as freight charges and local clearance fees.